Refund policy
Return & Refund Policy
Last updated: May 13, 2026
At WESTON LUXURY™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for return due to hygiene or safety reasons.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within a reasonable number of business days.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item received.
Order Cancellations
Orders may only be canceled within a limited time after purchase before processing begins.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
Contact
For return or refund questions, please contact:
500 4TH ST NW, STE 102
Albuquerque, NM 87102
United States